4~7 September 2025

Central Harbourfront Event Space
Hong Kong

Nov 7th Post:
Announcement: We have now completed refund processing for all applications submitted with accurate and complete details.

Details are as follows:

Direct Refund by Organiser

01 Space: Refunds have been completed for all applications with accurate and complete information.
KKday*: Refunds have been completed for all applications with accurate and complete information.

Direct Refund by Ticketing Platforms
(Ticket payments were never transferred to the Organiser; refunds are being processed directly by the ticketing platforms.)

Trip.com: Refunds have been completed for all applications with accurate and complete information.
Damai: Refunds have been completed for all applications with accurate and complete information.
HK Ticketing: For all applications with accurate and complete information provided, the refund requests have been submitted to the banks for processing. The relevant amount will be automatically refunded to the same credit card account used for ticket purchase.

Important Notes:

*If you purchased a KKday package and wish to request a refund for items not related to the HABFest (such as ice cream, siu mai or transportation vouchers). please contact KKday Customer Service directly at service@KKday.com. To expedite processing and help identify your order, we recommend including “KKday HABFest Package Refund” in the email subject line.

**As stated in our announcement on 7 September 2025, applications with incomplete or inaccurate information will not be processed. However, we are making a one-off special arrangement for platforms involving direct refunds by the Organiser:

For refund applications submitted before the 8 October 2025 deadline, email notifications have been sent to applicants whose submissions contained incorrect or incomplete information. If the required accurate and complete information can be provided by 10:00 PM on 14 November 2025 (Friday), refunds will still be processed under this special arrangement. Applications failing to meet this deadline will be automatically voided without further notice. Please note that any bank fees or penalties resulting from incorrect or incomplete information will be borne by the applicant. For any questions regarding the refund process, please contact us at info@habfest.com.

Oct 8th Post:
Refund Application Deadline Reminder

Please note that the refund application deadline is today, 8 October 2025 at 10:00 PM. If you wish to apply for a refund, please provide the required information to info@habfest.com before the submission deadline. Required details include:

Full name (must match the name on the bank account)
Proof of ticket purchase and transaction number
Bank account details
Valid contact phone number

Late submissions or applications with incomplete/inaccurate information will not be accepted. At the same time, we are maintaining close communication with the Consumer Council, and will continue to follow up on regarding the refund arrangements.

Sept 7th Post:
Refund Arrangements for the AIA International Hot Air Balloon Fest Hong Kong

Grand Events Asia Limited, as the organiser of the inaugural “AIA International Hot Air Balloon Fest Hong Kong” (HABFest), extends our sincere gratitude to all attendees and the public for your support, patience and understanding with the event. Despite our best efforts, we recognize that we fell short of delivering the expected customer experience.

We appreciate our title sponsor AIA Hong Kong for their strong concern for customer experience and for reinforcing the importance of our role, as the event organizer, in making proper arrangements for affected ticket holders. As such, we have decided to offer full refunds for all HABFest tickets to express our sincere apologies and gratitude.

Refund Arrangement Details: Full refunds are available for HABFest tickets purchased through the following official channels: HK Ticketing, kkday, 01 Space, Dai Mai, and Trip.com.

Refund Amount: The refund will be based on the actual amount paid at the time of purchase and will be calculated in Hong Kong dollars.

Excluded Fees: This refund does not cover any handling fees.

Ticket Types: 1) Sunrise Ticket 2) Sunset Ticket 3) Two-Sunset Ticket 4) Three-Day Ticket 5) Two-Person Ticket

Please send the refund requests by email to info@habfest.com starting from September 9, 2025 within 30 days from this announcement (by October 8, 10:00 PM), including the following details:
(1) Full Name (must match the name on the bank account)
(2) Proof of Purchase and Ticket Transaction Reference Number
(3) Bank Account Information
(4) Contact Phone Number

Refunds will begin processing after the submission deadline on October 8. For applications with complete and accurate information, refunds will be completed within 30 days by November 7 via bank transfer, Faster Payment System (FPS), or other mutually agreed methods. Late submissions or applications with incomplete or inaccurate information will not be accepted.

There will be no rescheduled or replacement sessions following this refund announcement under any adverse weather conditions.

Thank you once again for our title sponsor AIA Hong Kong for their strong concern for customer experience and your understanding and support.

Sincerely,
Grand Events Asia Limited

For inquires call via hotline +852 6110 8656 during office hours (Monday to Friday, 10:00 AM to 6:00 PM, excluding public holidays)

MUSIC
ON AIR

Daily music performances at night surely enrich your unique experience at Central Harbourfront!

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BALLOONS

Unique hot air balloons will showcase along Hong Kong's iconic Victoria Harbour skyline

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AIA International Hot Air Balloon Fest Hong Kong

Name: Hot Air Balloon Festival Hong Kong
Start: 2025-09-04T07:00
End: 2025-09-07T23:00
Location: Central Harbourfront Event Space

Vibrant Hot Air Balloons Light up Victoria Harbour, where world-class pilots from around the globe showcase their fantastic hot air balloons in an array of stunning shapes and sizes in the Hong Kong skyline.

Unleash the ultimate summer party with your families and friends! Dive into a whirlwind of vibrant carnival, electrifying music performances and delectable gourmet delights!

Get your tickets quickly to this unique opportunity to experience the magic of carnival, music and delicious dining all within one unforgettable ballooning event!